HOW WE PROTECT YOUR PRIVACY:
This privacy policy sets out how TheHouseOfDog.Shop uses and protects any information that you give TheHouseOfDog.Shop when you use this website.
TheHouseOfDog.Shop is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
TheHouseOfDog.Shop may change this policy from time to time by updating this page.
TheHouseOfDog.Shop is owned and operated by Trident Merchandising Limited: Company Number 07733834, and you should check this page from time to time to ensure that you are happy with any changes.
WHAT WE COLLECT:
We may collect the following information:
Name
Contact information including email address demographic information such as postcode, preferences and interests other information relevant to customer surveys and/or offers For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We do not pass your details to third parties.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@tridentmerchandising.com We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to.
THE HOUSE OF DOG: 314 TANNER BUSINESS CENTRE, CHEW VALLEY ROAD, GREENFIELD, OL3 7NH.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
HOW WE HANDLE RETURNS AND REFUNDS:
No quibble 90 day return policy:
Unless the item is faulty, customers are responsible for the return postage fees.
When you receive your order from us, you have 90 days to perform an exchange or get a full refund. Contact us at sales@thehouseofdog.shop.
How do I return an item?
We deal with every return personally. If you wish to return an order, please contact us at sales@thehouseofdog.shop.
On your email to us make sure you tell us:
Your order number
Which item(s) you wish to return
The reason for returning
Want an exchange? Tell us what you’d like to replace your item with, or let us know if you want a full product refund. We reply to all exchange and refund queries within one working day.
Please remember:
Allow 3-5 working days once the goods have reached us to process returns.
Any returns received after 90 days will not be processed.
All refunds will be credited back to the original method used to place the order.
Credit/debit card transactions can take 3-5 working days to show on your bank statement.
Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
Shipping & Handling:
Customers are accountable for return shipping charges unless the goods are faulty when we will refund your postage. Goods are the customer’s responsibility until they arrive with our customer service team.
Our returns policy does not affect the consumer’s statutory rights.
SHIPPING AND DELIVERY:
UK ORDERS
ALL orders to UK address are shipped FREE OF CHARGE.
We aim to post ALL orders within 2 working days. The FREE OF CHARGE service is Royal Mail 48 TRACKED.
You should expect your order to be delivered within 4 working days of the order being placed.
If your order is running late or you have any further questions, please email sales@thehouseofdog.co
NON UK ORDERS
We also ship order to the follow countries: U.S.A, Canada, Australia and Japan.
The shipping cost to these countries is £7.00 GBP per order.
We aim to post ALL orders within 2 working days. This service is Royal Mail International Standard TRACKED.
You should expect your order to be delivered within 5-7 working days of the order being placed.
If your order is running late or you have any further questions, please email sales@thehouseofdog.shop
We do not currently ship to any other countries at the moment.
RETURNS
All return are excepted within 90 days of purchase.
The cost of returning non faulty items is at the customers expense.
IF YOU WOULD LIKE TO RETURN AN ITEM, PLEASE CONTACT sales@thehouseofdog.shop