REFUNDS AND RETURNS

No quibble 45 day return policy:

Unless the item is faulty, customers are responsible for the return postage fees.

When you receive your order from us, you have 45 days to perform an exchange or get a full refund. Contact us at sales@thehouseofdog.shop.

How do I return an item?

We deal with every return personally. If you wish to return an order, please contact us at sales@thehouseofdog.shop.

On your email to us make sure you tell us:

Your order number
Which item(s) you wish to return
The reason for returning
Want an exchange? Tell us what you’d like to replace your item with, or let us know if you want a full product refund. We reply to all exchange and refund queries within one working day.


Please remember:

Allow 3-5 working days once the goods have reached us to process returns.
Any returns received after 45 days will not be processed.
All refunds will be credited back to the original method used to place the order.
Credit/debit card transactions can take 3-5 working days to show on your bank statement.
Please ensure your account details are current and up-to-date, as we may need to contact you regarding your return via email or telephone.
Shipping & Handling:

Customers are accountable for return shipping charges unless the goods are faulty when we will refund your postage. Goods are the customer’s responsibility until they arrive with our customer service team.

Our returns policy does not affect the consumer’s statutory rights.

Need help?

Contact us at sales@thehouseofdog.shop for questions related to refunds and returns.